Privacy Policy
Last Updated: 2024/10/20
Introduction
At E-Rocket Solutions, we are committed to protecting your privacy and safeguarding any personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website, purchase our services, or enrol in our courses, including online classes, workshops, and consultations.
By using our website or purchasing any services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect various types of information when you interact with our website, including:
- Personal Information: Name, email address, phone number, billing and shipping address, payment details (when purchasing services, courses, or other products).
- Account Information: Username, password, and profile information if you create an account on our website.
- Course Information: Information related to course enrolment, progress, and participation in any workshops or classes offered online.
- Technical Information: IP address, browser type, device type, operating system, and other technical data automatically collected when you visit our website.
- Usage Data: Pages visited, time spent on our website, and other behavioural data used to enhance user experience.
2. How We Use Your Information
The information we collect may be used for the following purposes:
- To process and fulfill orders for products, services, or courses.
- To communicate with you regarding updates, confirmations, or customer support.
- To personalize your experience on our website by providing tailored content or recommendations.
- To manage and administer your participation in any online courses or workshops.
- To track your progress in online courses, deliver course materials, and provide support.
- To conduct marketing and promotional activities, including email marketing, if you’ve opted in.
- To comply with legal obligations, resolve disputes, and enforce our policies.
3. Payment Processing
For transactions involving course enrollment, products, or services, we may collect your payment information (e.g., credit card details). Payments are securely processed through trusted third-party providers, and we do not store your payment details on our servers.
These providers may have their own privacy policies regarding the handling of your personal information, and we recommend reviewing those policies.
4. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience. These technologies help us understand user behavior, track website performance, and deliver personalized content.
- Cookies: Small data files stored on your device. You can choose to disable cookies through your browser settings, but doing so may limit your access to some features of our website.
- Analytics Tools: We may use third-party analytics tools (such as Google Analytics) to understand how users interact with our website.
5. Third-Party Services
We may share your personal information with third-party service providers who assist in operating our website, conducting business, or providing our services to you, including payment processors, marketing platforms, and hosting providers.
These third parties are only given access to the information they need to perform their functions and are required to keep your information confidential.
6. Online Courses and Workshops
When you enroll in one of our online courses or workshops (such as a website development class), we collect information related to your participation, including:
- Course enrollment details and progress.
- Assignments, assessments, and feedback.
- Course certificates or completion records, if applicable.
This information is used solely to provide course materials, track your learning progress, and offer support throughout your participation. We do not share or sell this information to third parties, except as necessary to provide course services (e.g., hosting platforms).
7. Data Security
We take the security of your personal data seriously. We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption of sensitive data, and access control procedures.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You have the right to request corrections to your personal data if it’s inaccurate or incomplete.
- Deletion: You may request that we delete your personal information, subject to certain legal obligations.
- Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
9. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. For instance, we may retain certain transactional data for record-keeping and legal compliance.
10. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe we have inadvertently collected such information, please contact us so we can delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page, and significant changes will be communicated to you via email or a website notice.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, you can contact us at: www.er-solutions.co.za/contact-us/